This Privacy Policy explains how Davoe Kraft collects, uses, stores and shares personal information when you visit davoekraft.com, contact us or place an order. We aim to handle personal information responsibly and in accordance with applicable Nigerian data protection law, including the Nigeria Data Protection Act 2023 where applicable.
1. Who We Are
Davoe Kraft operates an ecommerce store focused on toys and hobby products.
Business address: 23, Opebi Road, Ikeja, Lagos, Nigeria. Phone: +234 808 601 7967. Website: davoekraft.com.
2. Information We May Collect
Contact and identity details, such as your name, telephone number, email address and delivery or billing address.
Order and transaction details, such as products purchased, order history, delivery instructions, payment status and refund or return records. Payment-card information may be handled directly by a payment provider; we should not retain full card details unless a secure, compliant process requires and permits it.
Account details, if the website allows you to create an account, such as login credentials and account preferences. Passwords should be stored securely using appropriate protection.
Communications you send us, including product questions, customer-service requests, complaints and feedback.
Technical and usage information, which may include IP address, device and browser type, pages visited, referring pages, approximate location derived from technical data and interactions with the website, subject to applicable law and your cookie choices.
3. How We Collect Information
We collect information directly when you place an order, create an account, subscribe to updates, contact us or submit a form.
Some information may be collected automatically through server logs, cookies and similar technologies. Payment processors, delivery providers and other service partners may provide information necessary to complete an order or resolve a transaction.
4. Why We Use Personal Information
To process, confirm, fulfil and deliver orders and manage payments, returns, exchanges and refunds.
To respond to enquiries, provide customer support and communicate important order or service updates.
To maintain customer accounts, prevent fraud, protect website security and investigate misuse.
To operate, maintain and improve the website, product selection and shopping experience.
To send promotional messages where permitted and where any required consent has been obtained. You can opt out of marketing communications at any time.
To meet legal, tax, accounting, regulatory and record-keeping obligations, and to establish or defend legal claims where necessary.
5. Lawful Basis for Processing
Where required by applicable law, we process personal information on an appropriate lawful basis. Depending on the circumstances, this may include taking steps at your request or performing a contract, complying with a legal obligation, pursuing legitimate interests that do not override your rights, or obtaining consent for specific processing such as certain marketing or non-essential cookies.
Where processing relies on consent, you may withdraw consent at any time. Withdrawal does not affect processing that occurred lawfully before withdrawal.
6. When We Share Information
We may share relevant information with service providers that help operate the store, such as payment processors, delivery and logistics companies, website hosting providers, customer-support tools, security providers and analytics or marketing services where enabled.
We may disclose information when required by law, court order or a competent authority, or when reasonably necessary to protect rights, safety, property or prevent fraud.
We do not sell personal information as a standalone business practice. Any sharing for advertising or analytics must be reviewed against applicable law and the choices you make.
7. International Transfers
Some service providers may process or store information outside Nigeria. Where personal information is transferred internationally, we will take steps required by applicable law to ensure an appropriate level of protection and any necessary safeguards.
8. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer support, legal compliance, dispute resolution, fraud prevention and record keeping.
Retention periods vary by data type and purpose. When information is no longer required, we will take reasonable steps to delete it, anonymise it or securely dispose of it, subject to legal retention obligations.
9. Security
We use reasonable technical and organisational measures intended to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. No online service or transmission method can be guaranteed to be completely secure.
Customers should protect their account credentials, use trusted devices and contact us if they suspect unauthorised activity relating to an account or order.
10. Your Privacy Rights
Subject to applicable law, you may have rights to request access to your personal information, correction of inaccurate information, deletion, restriction or objection to certain processing, data portability, or withdrawal of consent where processing is based on consent.
You may also have the right to complain to the relevant data protection authority. Some requests may be limited by legal obligations, the rights of others or other lawful exceptions.
To exercise a right, contact us using the details in this policy. We may need to verify your identity before responding.
11. Cookies and Similar Technologies
The website may use essential cookies needed for functions such as cart and checkout, and—if configured—preference, analytics or marketing cookies. Non-essential cookies should be used in accordance with applicable consent requirements and your selected preferences.
See our Cookie Policy for further information about cookie categories, choices and how to manage them through the website or your browser.
12. Children’s Privacy
Our store offers toys and hobby products, some of which may be intended for children, but the website is not intended for children to submit personal information independently without appropriate adult involvement. Purchases and account creation by minors should be handled by a parent or legal guardian where required by law.
If you believe a child has provided personal information inappropriately, contact us so we can assess the request and take appropriate action where required.
13. Third-Party Websites and Services
The website may link to external websites or use third-party services. Those parties have their own privacy practices, and we encourage you to review their notices before providing information directly to them. This policy does not govern independent third-party websites.
14. Changes to This Policy
We may update this Privacy Policy to reflect changes in our services, technology or legal obligations. The current version will be published on davoekraft.com with the effective or updated date.
15. Contact Us
For privacy questions or requests, contact Davoe Kraft:
Address: 23, Opebi Road, Ikeja, Lagos, Nigeria
Phone: +234 808 601 7967
Website: davoekraft.com