This policy explains how Davoe Kraft handles requests for returns, exchanges and refunds for products purchased through davoekraft.com. We aim to resolve genuine order issues fairly and efficiently. Nothing in this policy excludes or limits any consumer rights that cannot lawfully be excluded under applicable Nigerian law.
1. Contact Us Before Returning an Item
Please contact us before sending an item back so we can review your request and provide return instructions. Include your order number, the product concerned, a short explanation and clear photographs where the issue involves damage, a defect or an incorrect item.
2. When a Return or Refund May Be Accepted
Subject to applicable law and the circumstances of the order, we may accept a return, exchange or refund request where an item:
- Arrives damaged or defective;
- Is materially different from its description;
- Is the wrong item supplied due to a fulfilment error; or
- Qualifies under a change-of-mind return offer expressly stated on the website or at the time of purchase.
3. Change-of-Mind Returns
Change-of-mind returns are subject to any return offer clearly communicated before purchase and are not automatic. If no such offer applies, returns may be limited to defective, damaged, misdescribed or incorrectly supplied goods and other circumstances covered by applicable law.
Please check product details and suitability before ordering. For toys, games and hobby products, review age guidance, dimensions, included components and product instructions.
4. Reporting Timeframe
To help us investigate promptly, please report visible damage, missing items or an incorrect delivery as soon as reasonably possible and, where practicable, within 48 hours of receipt. This is a requested reporting timeframe for efficient handling and does not remove or reduce any statutory rights or remedies available to you.
5. Condition of Returned Items
For voluntary returns accepted under a change-of-mind offer, items should generally be unused, complete and returned with original packaging, instructions, accessories and tags where applicable. Items should not be damaged through use or handling beyond what is reasonably needed to inspect them.
Where an item is defective, damaged or incorrectly supplied, we will assess the request in light of the circumstances and applicable law. Please do not send an item back until we provide return instructions, unless applicable law requires otherwise.
6. Items That May Not Qualify for Voluntary Returns
Where clearly disclosed and permitted by law, voluntary change-of-mind returns may be excluded for items marked as final sale, products that have been used or damaged after delivery, or items whose completeness or hygiene cannot reasonably be assured after opening. These exclusions do not apply where they would unlawfully restrict rights relating to defective, misdescribed or incorrectly supplied goods.
7. Exchanges
If you would prefer a replacement or a different version of an item, contact us to check availability. Exchanges depend on stock and may require the original item to be returned for assessment. If the requested replacement is unavailable, we will discuss an appropriate alternative or refund where applicable.
8. Return Delivery Costs
Where a return is needed because we supplied the wrong item or an item arrived damaged or defective, return arrangements and responsibility for reasonable costs will be handled in line with applicable law.
For voluntary change-of-mind returns accepted under an express return offer, the customer may be responsible for return delivery costs if that condition was disclosed before purchase.
9. Refund Method and Timing
Once a refund is approved and any necessary assessment is complete, we will normally refund through the original payment method where practicable. If that is not possible, we will contact you about an appropriate alternative.
Our proposed service target is to initiate an approved refund within 5–10 business days after approval. The time for funds to appear in your account may depend on the bank, card issuer, payment provider or other financial institution. This is an operational estimate and does not override any shorter period required by law.
10. Cancellations
If you want to cancel an order, contact us as soon as possible. We cannot guarantee cancellation after an order has been packed or dispatched. If the order has already been dispatched, please contact us to discuss the options available under this policy and applicable law.
11. Missing or Undelivered Orders
If an order has not arrived within the estimated delivery period, or a parcel appears to be missing, contact us with your order details. We will make reasonable efforts to investigate with the logistics provider and advise you on the next steps.
12. How to Request a Return or Refund
Contact Davoe Kraft using the phone number or address below.
- Provide your order number and state whether you are requesting a return, exchange or refund.
- Include clear photographs where relevant, especially for damage, defects or incorrect items.
- Wait for our response and return instructions before sending the product back.
- Keep any return shipping receipt or tracking details until the matter is resolved.
13. Contact Details
Davoe Kraft
Address: 23, Opebi Road, Ikeja, Lagos, Nigeria
Phone: +234 808 601 7967
Website: davoekraft.com