This Shipping Policy explains how Davoe Kraft processes, dispatches and delivers orders placed through davoekraft.com. Delivery availability, charges and timing depend on the destination and the logistics service available for the order.
1. Order Processing
Orders are normally processed within 1–3 business days after payment is confirmed. Business days exclude Sundays and public holidays.
Processing may take longer during promotional periods, public holidays, stock checks or unusually busy periods. If a significant delay arises, we will make reasonable efforts to inform you.
2. Delivery Areas and Estimated Times
Davoe Kraft is based at 23, Opebi Road, Ikeja, Lagos, Nigeria. Delivery options depend on whether a destination is served by our available logistics providers. Check the options shown at checkout or contact us before ordering if your location is not listed.
Indicative delivery estimates after dispatch are:
3. Shipping Fees
Delivery fees depend on destination and the logistics option available. The applicable fee will be shown at checkout or communicated before you confirm the order. Any additional charge should be disclosed before it is applied.
4. Dispatch and Tracking
Where available, we may send an order confirmation and dispatch notification using the contact details provided at checkout. Tracking information depends on the logistics provider and the service selected.
Please ensure your telephone number and delivery address are accurate. Contact us promptly if you notice an error. Changes after dispatch may not be possible and may incur additional charges.
5. Receiving Your Order
Please arrange for you or an authorised recipient to be available to receive the parcel. If delivery cannot be completed because no one is available, the address is inaccurate or the courier cannot contact the recipient, the courier may attempt redelivery or return the parcel to us.
Where a redelivery or return-to-sender fee may apply, we will explain the charge before applying it, subject to applicable law.
6. Delays, Lost or Undelivered Parcels
Delivery dates are estimates rather than guarantees. Delays may occur because of weather, traffic, public holidays, courier capacity, security conditions, incomplete address details or other circumstances outside our reasonable control.
If your parcel has not arrived within the estimated period, contact us with your order number. We will make reasonable efforts to check its status with the logistics provider and advise you on the next steps.
7. Incorrect, Damaged or Missing Items
Please inspect your order on arrival. If an item is visibly damaged, incorrect or missing, contact us as soon as reasonably possible and, where practicable, within 48 hours of delivery. Include your order number and clear photographs where relevant.
This requested reporting period helps us investigate promptly and does not limit any rights or remedies available to you under applicable law. Returns, exchanges and refunds are handled under our Returns & Refunds Policy.
8. Incorrect Address and Failed Delivery
Customers are responsible for supplying a complete and accurate delivery address and reachable contact details. If an order is returned due to incorrect information or failed delivery attributable to the recipient, we will contact you where possible to agree on redelivery or another appropriate resolution. Additional delivery costs may apply after they have been explained.
9. Order Changes and Cancellations
Contact us as soon as possible if you need to change or cancel an order. We cannot guarantee a change or cancellation after an order has been packed or handed to the courier. If the order has already been dispatched, please refer to our Returns & Refunds Policy and applicable law.
10. Contact Details
Davoe Kraft
Address: 23, Opebi Road, Ikeja, Lagos, Nigeria
Phone: +234 808 601 7967
Website: davoekraft.com
Indicative Delivery Estimates (Confirm Before Publishing)
| Destination | Estimated time after dispatch |
| Lagos | Approximately 1–3 business days |
| Other serviceable locations in Nigeria | Approximately 3–7 business days |
The delivery times above are proposed planning estimates only. Confirm them with your logistics providers and replace them if actual service levels differ.